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Human Factors in Healthcare


2 - 3 June 2022


Delivered online using Zoom and UsePaq (a human factors software service)


Deadline: 5 May 2022

Book a place


Contact: Dr Nick Bradley

Tel: +44 (0)781 313 5723



Course Overview

'Human factors’ is now an essential part of the educational curriculum for healthcare professionals. Human factors principles and techniques are now used by an increasing number of healthcare organisations to improve safety, quality and organisational effectiveness.

This course introduces the role of human factors in healthcare, drawing on both the growing body of literature from, for instance, the World Health Organisation (WHO) and the Institute for Healthcare Improvement (IHI), and on the implementation of human factors in other safety-critical industries.

What you will learn

Delegates will receive a comprehensive understanding of:

  • human performance and the psychology of human error
  • the factors that affect safety outcomes including communication, team roles, decision making, situational awareness, leadership and safety culture
  • human factors techniques and tools that can be used to better understand those factors, to prioritise risk reduction strategies and to make improvements to healthcare systems

The course consists of a mixture of lectures, case studies and workshops which can be based on examples brought to the course by the participants.

Who Should Attend

The course is targeted at (but not limited to):

  • Clincal risk managers
  • Clinical governance managers
  • Patient safety managers
  • Directors involved in quality assurance and medical standards

About the Presenter

Nick Bradley

Dr Nick Bradley is the manager and founder of BERGO, a leading human factors consultancy and training provider in the healthcare industry.

Nick assists healthcare organisations across various clinical specialties with projects aimed at improving patient safety, quality improvement and organisational effectiveness.

He holds a PhD from Strathclyde University, a BSc in Ergonomics from Loughborough University and a Diploma in Professional Studies (DPS). Before setting up BERGO, he also worked as a Research Fellow for NHS Education for Scotland.

Nick has published work in a variety of application areas in healthcare. He is a Graduate Member of the Institute of Ergonomics and Human Factors (IEHF), a full member of the Human Factors & Ergonomics Society (HFES) and a reviewer for the Journal of Applied Ergonomics.