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Research Services

We provide high quality, independent research services for various types of organisations. Our project experience covers user research and post-marketing surveillance studies for medical device manufacturers; patient safety and quality improvement studies for healthcare organisations; and organisational culture and impact assessments for sporting institutions.


User Research and Post-Marketing Surveillance of Medical Devices

We are skilled in various types of techniques for capturing qualitative and quantitative data, such as contextual enquiries, interviews, focus groups, desktop literature reviews and observational analyses. During user research, we can:

  • explore what intended end-users think about a new product concept or about existing devices on the marketplace
  • investigate cross-cultural issues relating to localisation and user acceptance
  • identify users' characteristics that are critical to human performance, such as their knowledge, experience, education and training
  • define initial usability objectives based on user feedback, on product comparisons with existing devices, and on previous incidents involving similar devices

During post-marketing surveillance, we can explore end-users' opinions of usability and investigate incidents, use-errors, near misses or general frustrations.


Organisational Culture Studies

Measuring the culture/climate of your organisation or industry can provide an invaluable insight into the factors that affect people's performance and safety at work.

We develop culture assessment instruments based on latest research and models that characterise safe or high-performance environments.


Impact Investigation

Organisations are increasingly having to demonstrate value for money when modifying or introducing new programmes, initiatives or policies.

We are able to design and implement research instruments that measure the impact of an intervention, either prospectively or retrospectively, on the attitudes, wellbeing and performance of key stakeholders.

By understanding the objectives and indicators of success, we propose recommendations on how to improve the effectiveness of interventions, for instance, on the allocation of finance, time and resources. Read more